Legal
Privacy Policy
Privacy for the website, product, and operational service data
Effective Date: April 22, 2026 | Last Updated: May 26, 2026
Applies to
Website visitors, workspace users, account administrators, and support contacts.
Product scope
Website, application, and service metadata required to operate the platform.
Privacy requests
What This Privacy Policy Applies To
- —Our website (https://mantrixflow.com)
- —Our web application for managing data pipelines
- —Our hosted services including data processing infrastructure
- —Supported product integrations
- —All communications and interactions with us
Information We Collect
- —Account information: name, email address, company, billing details, and authentication metadata for email/password sign-in
- —Workspace data: pipeline configurations, connection metadata (credentials are encrypted)
- —Integration data: provider account identifiers, connection metadata, authorization metadata, and app interaction metadata when an integration is enabled
- —Usage data: pages visited, features used, API calls made
- —Support communications: emails, chat messages, support tickets
How We Use Your Information
- —To provide and maintain our services
- —To process transactions and send billing information
- —To communicate about service updates, security alerts, and support
- —To improve our products and develop new features
- —To comply with legal obligations
Data Processing and Storage
- —Connection credentials are encrypted using AES-256 before storage
- —Staging data is ephemeral and deleted immediately after each pipeline run
- —Integration tokens and sensitive configuration values are stored server-side and are not exposed in client-side code
- —We use managed cloud infrastructure with access controls, encryption in transit, and encryption at rest where supported by the underlying platform
- —Production infrastructure is primarily hosted in AWS ap-south-1 and supporting managed cloud services
Integration Data
- —We use integration authorization data only to provide the connected product functionality requested by the customer
- —We do not sell integration data or use integration data to train large language models
- —We do not store general third-party message or content history unless a customer explicitly connects and configures that data flow
- —When a workspace disconnects an integration, we remove active tokens and installation metadata unless retention is required by law, billing, or security obligations
Subprocessors
- —We use subprocessors to host, operate, secure, and support the service
- —Our current subprocessor list is available at https://mantrixflow.com/subprocessors
- —Subprocessors may include AWS, AWS SES, Supabase, Vercel, Cloudflare, Dodo Payments, and customer-configured data providers
Your Rights
- —Access: request copies of your personal data
- —Correction: request correction of inaccurate data
- —Deletion: request deletion of your data (subject to legal requirements)
- —Portability: request transfer of your data to another service
- —Objection: object to certain types of data processing
Contact Us
- —Email: support@mantrixflow.com
- —Security issues: support@mantrixflow.com
- —We respond to privacy-related requests within 30 days
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