Legal

Terms of Service

Terms of Service for website visitors and product users

Effective Date: April 22, 2026 | Last Updated: May 26, 2026

Applies to

Website visitors, workspace users, and account administrators.

Minimum age

18 years or older, or supervised minors.

Contact

support@mantrixflow.com

Service Description

  • MantrixFlow is a data pipeline platform that moves data from source systems to destination databases.
  • Users define supported database connections, configure SQL models, and schedule automated transfers where the workflow supports scheduling.
  • The service includes a web application for configuration, API access where available, and hosted infrastructure for data processing.

Account Requirements

  • You must be at least 18 years old to create an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must provide accurate and complete information when creating an account.
  • You may not share account credentials or allow others to access your account.
  • MantrixFlow accounts may be accessed using email/password authentication and supported OAuth-based integration flows.

Acceptable Use

  • You may only use Mantrixflow for lawful purposes and in accordance with these Terms.
  • You may not use the service to process data that violates any applicable laws or regulations.
  • You may not attempt to gain unauthorized access to any part of the service.
  • You may not use the service to send spam or unsolicited communications.
  • You may not exceed the usage limits of your plan without upgrading.

Third-Party Integrations

  • You may connect MantrixFlow to supported third-party services such as managed PostgreSQL providers.
  • You are responsible for having the rights and permissions needed to connect those services and process data from them.
  • Your use of third-party services remains subject to the terms and policies of those third-party providers.
  • You may disconnect third-party integrations at any time through MantrixFlow where supported, or by contacting support.

Payment Terms

  • Paid plans are billed monthly or annually in advance.
  • All fees are non-refundable except as required by law or as explicitly stated in these Terms.
  • We may change pricing upon 30 days notice. Price changes apply to your next billing cycle.
  • You are responsible for all taxes associated with your use of the service.

Termination

  • You may terminate your account at any time through the application interface.
  • We may suspend or terminate your account for violations of these Terms.
  • Upon termination, customer data and integration metadata will be handled according to our Privacy Policy and data deletion process.
  • Provisions regarding liability, indemnification, and dispute resolution survive termination.

Limitation of Liability

  • To the maximum extent permitted by law, Mantrixflow shall not be liable for any indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
  • We do not guarantee uninterrupted or error-free service.

Governing Law

  • These Terms shall be governed by the laws stated in your applicable order form or agreement with MantrixFlow.
  • If no separate agreement applies, disputes will be handled by the courts with jurisdiction over MantrixFlow's principal business location, unless applicable law requires otherwise.
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